Call For Application: Customer Service Officer & Advisor at a Vibrant and Innovative Education Firm
Call For Application: Customer Service Officer & Advisor at a Vibrant and Innovative Education Firm
Customer Service Officer & Advisor: We are a dynamic, forward-thinking education consultant that is expanding to establish a worldwide reputation. We are currently accepting applications for the following position:
Employment Type: Full-time
Location: Port Harcourt, Rivers
Job Name: Customer Service Officer & Advisor
Responsibilities
- Keeping a professional, sympathetic, and upbeat demeanor with clients at all times.
- Answering consumer questions as soon as possible.
- Using social media, emails, and phone calls to follow up with leads and possible customers.
- Closing deals with potential customers.
- Recognizing and addressing consumer grievances.
- Being well-versed in our services to enable you to respond to inquiries.
- Handling requests, registrations, and inquiries made online.
- preserving records of consumer correspondence, purchases, comments, and complaints.
- Organizing and exchanging information with colleagues as required.
- expressing opinions about the effectiveness of the customer service process.
- Ascertain the client’s satisfaction and provide knowledgeable customer support.
Requirements
- HND (Upper Credit or Distinction) or a Bachelor’s Degree (2:1 or First Class).
- Ability to be calm around clients who are tense or nervous.
- At ease with smartphones and laptops.
- Acquainted with CRMs.
- Experience in completing transactions and providing customer service.
- Goal-oriented
- Needs to be able to teach
- Demonstrated a focus on client service
- Demonstrated aptitude for successful communication
- Demonstrated aptitude for teamwork
- Excellent problem-solving and negotiating abilities
- Awareness of clients’ requirements and problems.
Application Deadline: 23rd February, 2024.
Application Method
Interested and qualified candidates should apply here👇
CLICK HERE TO APPLY
