Call For Application: Customer Retention Specialist at Swift Networks

Call For Application: Customer Retention Specialist at Swift Networks

We are hiring to cover the following position.

Customer Retention Specialist: We are seeking a dynamic retention specialist to assist us in holding onto our core clientele. In this position, you will interact directly with consumers to learn about their problems, how we can better our goods and services, and how to keep them as clients.

Possessing a strong sales mindset, outstanding customer service abilities, and a compelling attitude are essential for success as a retention specialist. In the end, a superior retention specialist ought to be able to raise revenue through establishing enduring relationships with clients.

• Employment Duration: Full-time
• Job Title: Customer Retention Specialist
• Location Of The Job: Victoria Island, Lagos

Responsibilities

Utilizing all available resources to promptly address and handle customer complaints, processing them in compliance with our established protocols and guidelines.

In charge of applying established methods to reply to incoming and outgoing calls, as well as technical questions about VoIP, the Internet, and data services on various platforms, including LTE, WTTx, and Fibre, WiFi.

Thorough comprehension and familiarity with handling incoming calls utilizing Customer Relationship Management (CRM) software.

Assure complete adherence to all relevant software programs and robust handling capability to support clients.

Utilizing efficient systems to appropriately log all inquiries and escalate any potential complaints to the relevant teams.

Attending coaching and training sessions on a regular basis. Acquiring knowledge about the company’s offerings and staying informed about any modifications.

Offering ideas and solutions to address consumer problems as soon as possible.

Providing feedback and informing the supervisor of client concerns or issues in order to guarantee optimal customer satisfaction and to keep management informed of emerging trends and needs.

creating aggressive retention plans in response to client input.
negotiating contract renewals and company retention with clients.

fostering a good rapport with clients and business partners.

helping to handle online payments and making sure clients receive what they paid for.

Requirements

Must possess a 2.1 Bachelor’s degree in marketing, sales, or a similar discipline.

• beginning level.
• Excellent customer service skills.
• Strong ability to resolve conflicts.
• Extensive familiarity with sales and marketing applications, including CRM, Exce, and Outlook.
• Capacity to maintain composure and professionalism under pressure.
• Sophisticated interpersonal and communication abilities.
• Patience as well as empathy.
• High level of organization.

The deadline for applications is February 17, 2024.

HOW TO APPLY

Interested and qualified candidates should submit their CV to: hr@swiftng.net using “Customer Retention Specialist” as the subject of the email.